Frequently Asked Questions (FAQs)

1. How long does shipping take?

  • Shipping to the US takes approximately 7-14 days.
  • International shipping takes approximately 14-31 days.

Please note that shipping times may vary due to customs or unforeseen delays.

    2. How can I track my order?

    • Tracking information will be uploaded as soon as possible after your order is processed.
    • You can track your order on our "Track Your Order" page using your tracking number.

    3. What is your return policy?

    • We accept returns within 30 days after delivery.
    • Items must be unused, in their original packaging, and in the same condition as received.
    • To initiate a return, please contact our customer support team.

    4. Do you offer refunds?

    • Yes, refunds are processed once the returned item is received and inspected.
    • Refunds will be issued to the original payment method within 5-10 business days.

    5. Can I cancel or modify my order?

    • Orders can only be canceled or modified within 24 hours of purchase.
    • Once processing begins, we are unable to make changes or cancel the order.

    6. What should I do if I receive a damaged or incorrect item?

    • Please contact our customer support team immediately with your order number.
    • We will arrange a replacement or refund based on the situation.

    7. Do you offer exchanges?

    • Yes, exchanges are available for defective or incorrect items.
    • If you need a different size or color, a new order will need to be placed.

    8. How do I contact customer support?

    • You can reach our support team via email at  evervie1@outlook.com or through our Contact Us page.
    • Our team responds within 24-48 hours on business days.

    9. Do you ship internationally?

    • Yes, we ship worldwide! International shipping takes 14-31 days, depending on the destination.

    10. Are there any customs fees for international orders?

    • Customs and import fees vary by country and are the responsibility of the customer.
    • Please check with your local customs office for more details.

    11. What payment methods do you accept?

    • We accept major credit/debit cards, PayPal, and other secure payment options displayed at checkout.

    If you have any other questions, feel free to contact us. We’re happy to help!